Skip to main content

FAQ

Why don't I see the Add to quote button?​

Check these settings under Quote button:

  • Show the button to: with Logged-in users, guests don't see it; with Guests, logged-in users don't.
  • Show the button on: with Out of stock only, products in stock don't show it; with In stock only, out-of-stock products don't.
  • Show on shop and category pages must be on for the button to appear in product lists. There it shows for simple, subscription and external products only.

If you use a caching plugin, clear its cache. Saving the plugin's settings does this for common caching plugins and hosts. A cache it doesn't know about, such as a CDN, you clear yourself.

A customer says "Something went wrong. Please try again later."​

The request could not be sent. Usually the quote email is off or has no recipient. Check Emails under Settings: New quote request must be On.

A request is only stored on the Requests tab once its email has been sent.

Does the customer get an email?​

No. Only the store gets the quote email. Reply to the customer from your own email.

Does it create an order?​

No. A quote request is not an order and doesn't change stock. When you agree a price, you can create an order for the customer in WooCommerce.

How long does a quote list last?​

Up to 48 hours in the visitor's browser. Customers don't need an account.

Can I change the email?​

Yes. Go to WooCommerce > Settings > Emails > Request For Quote to change the recipient, subject, heading and email type. To change the layout, copy the template to your theme like any WooCommerce email.

What happens to my data if I delete the plugin?​

By default everything is kept, so reinstalling brings it all back. Turn on Delete all data when the plugin is deleted under Advanced to remove it.

Why don't other plugins' notices show on the plugin page?​

Since 1.9.1 the page under WPHEKA > Request For Quote keeps notices from WordPress and other plugins off the page, so nothing appears above the header and then jumps into place. Those notices still show on the Dashboard and every other admin screen.

Where do I get help?​

Ask in the support forum.